Customer Care Policies...

Customer Privacy:

We never sell, distribute, or share any customer information with any other company or individual(s)...period. Any information you provide to Equessories is kept in strict confidence for our own use in-house in serving our customers.

Customer Security:

Protecting our customers' confidential information is a priority for us. When you place an order online with Equessories, we collect your name, contact information, billing address, shipping addresses, credit card information and email address, which are automatically transferred by "secure socket layer" (SSL) technology. This information is encrypted and is not accessible to anyone else online. We use this information to fulfill your order and to communicate with you about it. Your order is then processed internally; no one but our order processor will have access to your information. We do not sell, trade, or rent your personal information to others. By using our Web site, you consent to the collection and use of this information by us for processing and shipping purposes only

Quality Guarantee:

We are confident that our customers will find the quality of our products to be of the highest craftsmanship. However, if a shipment arrives damaged, we will gladly rectify the matter to your satisfaction.

Payment Methods:

Our shopping cart system accepts payment using PayPal. If you prefer not to pay for your purchase by PayPal, we also accept money orders and personal or corporate checks. With this method of payment, you must call in your order over the phone at 520-885-3437. In addition, the check must clear with our bank before we can ship your order. All prices listed are in U.S. dollars. If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed.

Retail Returns:

Equessories is committed to providing our customers with exceptional service and total satisfaction. We promise you the highest-quality products. For return authorization or questions about your order, please call our customer service desk at 520-885-3437 between normal business hours (9:00 AM through 5:00 PM Monday through Friday in Arizona) and please allow for a 12-to-24 hour response. Or send an e-mail to orders@equessories.com

Refunds and exchanges are provided for products returned in original condition, with tags attached, within 30 days of receipt with return merchandise authorization (RMA). Refunds or credits will be provided in the case of damage, or an error on our part. A valid RMA number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for undamaged merchandise within 10 business days of our receipt of the returned package. We do not issue call tags, and all return shipping charges are the responsibility of the customer.

Your card will be credited on receipt of the return, and you will be notified via email. Any and all shipping costs cannot be refunded. After 30 days past your receipt of shipment, no returns are accepted. We cannot offer refunds, credit, or exchanges if you made a selection that no longer appeals to you.

Wholesale/Dealer Inquires:

Please contact our sales office for further information and terms of sale.